Professional Terms of Service

1. Agreement to These Terms

These Professional Terms govern your access to and use of Bigeul’s website, professional dashboard, future professional application, profile tools, leads, reviews, and related services (collectively, the Platform). By registering an account, creating or managing your Professional profile, accepting a customer request, or otherwise using the Platform, you agree to these Terms and to the Bigeul Privacy Policy.

You represent that you are at least 18 years of age, are authorized to act for the business listed in your profile, and provide information that is true, complete, and current.

2. Independent Business Relationship

You are an independent business and are not an employee, agent, representative, partner, joint venturer, or contractor of Bigeul. Bigeul does not control how you perform services, set prices, negotiate or contract with customers, or manage your operations.

You are solely responsible for your services, employees and subcontractors, pricing, estimates, contracts, warranties, refunds, taxes, licences, permits, insurance, legal obligations, safety practices, advertising claims, and customer communications.

3. Profile Accuracy and Eligibility

You must provide accurate and current profile information, including your business name, contact details, fields of work, operating areas, warranty information, website, and telephone numbers. Each Bigeul account has one Professional profile. You may add multiple fields of work to that profile where eligible.

Bigeul may make an incomplete profile non-public and may refuse, suspend, remove, or restrict a profile that is inaccurate, misleading, unsafe, unlawful, incomplete, or non-compliant with these Terms.

4. Licences, Certificates, and Insurance

You must obtain and maintain every licence, permit, certificate, qualification, and insurance coverage required for your services and location. You must provide documents when requested and promptly notify Bigeul if a licence, certificate, approval, or insurance policy expires, is suspended, or is cancelled.

For a field designated by Bigeul as requiring certification, that field will remain non-public until the required documents are uploaded and approved by Bigeul. Other eligible fields may remain available where permitted. Bigeul’s review of a document does not guarantee legal compliance, competence, safety, insurance coverage, or suitability. You must not offer, advertise, or perform work beyond your legal authority, training, licensing, certification, or insurance.

For Ontario electrical contractor services, provide your ECRA/ESA contractor licence number; once verified it is displayed publicly. For regulated fuel work, provide the TSSA contractor legal business name or registration number and the applicable individual credentials for review. Plumbing and other applicable trade credentials are reviewed against the relevant regulator. Bigeul does not publicly display other credential numbers; regulators may publish their own registers. A verified badge indicates Bigeul’s review, not a guarantee of legal compliance or suitability.

5. Bigeul Score and Search Visibility

Bigeul may calculate a profile score and use it with search relevance, profile completeness, review information, eligibility requirements, fair rotation, and new-Professional discovery rules to determine search visibility and ranking. Bigeul does not guarantee a score, search position, number of leads, revenue, customer contact, review, or business result.

You must not buy, sponsor, manipulate, or attempt to influence a Bigeul Score or search placement. Bigeul may modify its scoring and search systems to improve fairness, safety, and Platform quality.

6. Customer Requests and Leads

A customer request is an opportunity to contact a potential customer. It is not a commitment that the customer will hire you, make payment, respond, or proceed with work. You may use customer information only to respond to the specific request and provide related services. You must protect it, must not sell it or add it to unrelated marketing lists without lawful consent, and must not disclose it except as permitted by law.

You must respond professionally and comply with applicable laws, including privacy, consumer-protection, anti-spam, telemarketing, accessibility, employment, and industry-specific laws.

7. Fees and Future Payments

Before Bigeul charges for leads, subscriptions, commissions, or another service, Bigeul will present separate written pricing and payment terms for your acceptance. Bigeul may offer paid services in a future version of the Platform. If you accept a paid service, you are responsible for maintaining valid payment information, applicable taxes, disputes, and agreed fees.

8. Your Contracts with Customers

Any estimate, scope of work, booking, contract, price, payment, refund, warranty, repair, product, service, injury, damage, loss, or dispute between you and a customer is solely between you and that customer. You must use your own legally compliant customer agreement where appropriate. Bigeul is not a party to these agreements and does not guarantee customer payment or collect money for you unless separate written terms expressly provide otherwise.

9. Reviews and Professional Replies

Customers may post reviews about their experience with you. You may reply professionally through Bigeul. You must not post threats, harassment, false statements, private customer information, discriminatory content, or unlawful content in a reply. You must not create or purchase fake reviews, offer incentives for positive reviews without required disclosure, pressure customers to remove reviews, or manipulate ratings.

Bigeul may moderate, remove, or retain reviews and replies in accordance with its policies and does not guarantee the accuracy or removal of any particular review.

10. Privacy and Data Security

You must comply with applicable privacy laws when handling customer information received through Bigeul. You may use it only for its stated purpose, must keep it secure, must limit access to people who require it, and must notify Bigeul in writing within 72 hours if you become aware of unauthorized access, loss, or disclosure involving customer data received through the Platform.

Bigeul handles personal information in accordance with the Privacy Policy.

11. Intellectual Property and Profile Content

You retain ownership of the material you upload, but grant Bigeul a non-exclusive, worldwide, royalty-free, sublicensable licence to host, reproduce, display, format, distribute, and use that material to operate, promote, improve, and protect the Platform. You represent that you have all rights necessary to upload the material.

12. Disclaimers and Limitation of Liability

To the fullest extent permitted by law, the Platform is provided on an “as is” and “as available” basis. Bigeul does not guarantee uninterrupted access, security, accuracy, customer demand, lead quality, work volume, payments, reviews, score outcomes, search position, or business results.

To the fullest extent permitted by law, Bigeul and its owners, directors, officers, employees, contractors, and affiliates shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; loss of business, reputation, data, or opportunity; unpaid work; customer conduct; review content; property damage; personal injury; or claims arising from a customer, your services, or your use of the Platform. Where liability cannot legally be excluded, Bigeul’s total aggregate liability shall not exceed the greater of CAD $100 and the amount you paid directly to Bigeul during the twelve months before the event. Nothing in these Terms excludes liability that cannot lawfully be excluded or limited.

13. Indemnification

To the fullest extent permitted by law, you shall defend, indemnify, and hold harmless Bigeul and its owners, directors, officers, employees, contractors, and affiliates from claims, losses, damages, liabilities, penalties, and reasonable legal costs arising from your profile, content, services, employees or subcontractors, breach of these Terms, violation of law, misuse of customer information, or a dispute with a customer.

14. Suspension, Removal, and Termination

Bigeul may suspend, make non-public, remove, or terminate a profile or account, and may withhold access to leads, where reasonably necessary for safety, legal compliance, fraud prevention, non-payment, Platform integrity, document verification, or enforcement of these Terms. You may stop using the Platform at any time. Ending your account does not remove obligations that arose before termination.

15. Confidentiality, Changes, and General Terms

You must keep confidential non-public information received through the Platform, including Bigeul’s scoring methodology, internal policies, business data, and customer information, unless disclosure is required by law or authorized in writing by Bigeul.

Bigeul may modify the Platform and these Terms from time to time and will provide notice of material changes as required by law. These Terms are governed by the laws of Ontario and the federal laws of Canada applicable in Ontario. If any provision is unenforceable, the remaining provisions continue in effect. These Terms, the Privacy Policy, posted professional policies, and separate payment terms form the entire agreement concerning the Platform.